As the organization evolves, it's important to periodically evaluate the efficiency of its structure and collaboration. KnowledgeBank offers comprehensive third-party assessments and survey services to ensure that the right business processes are in place, the composition and competencies of your workforce are on target, communication is effective, and your customers are fulfilled.

In addition to organizational insights, KnowledgeBank can offer practical strategies to build competitive advantages. These improvements to organizational dynamics are always valuable. However, they are essential during significant changes, such as mergers and acquisitions, growth, and restructuring.

Learn more about how KnowledgeBank can help your organization with:

Organization Assessment & Development

In order to assess the strengths and weaknesses of an organization’s employment and HR management practices, it is critical to take a look at certain processes and policies. At KnowledgeBank we employ a comprehensive approach when it comes to assessing systems in place within your organization. Our thorough, structured evaluation includes issue identification, planning and prioritizing corrective measures, and then benchmarking best practices. Assessment and development can entail:

  • Recruitment, Selection & Hiring
  • Applications
  • Reference Checking & Responding
  • Immigration Issues
  • Americans with Disabilities Act
  • Employee Handbooks/Policies
  • Employee Relations
  • Discrimination Policies
  • Employee Retention
  • Conflict Resolution
  • Performance Management
  • Termination Process
  • Downsizing & Layoffs
  • Unemployment Insurance Management
  • Leaves of Absence (including FMLA)
  • Wage & Hour Issues
  • Records, Notices & Information Management
  • Benchmarking Employment Best Practices
  • Compensation & Benefits
  • Retention Issues

Mergers & Acquisitions

Mergers and acquisitions can have a profoundly positive impact on your ability to compete in the marketplace, but they have inherent impact on HR. KnowledgeBank helps firms navigate through the transition, particularly when position redundancies need to be resolved. Our experts also provide professional insights to merging HR policies and standards and working through disparities in terms of corporate culture, expectations, and the responsibilities of various titles and positions.

Change Management

When significant organizational or business model changes are necessary, KnowledgeBank can help individual managers and employees or entire teams adapt. KnowledgeBank assesses the impact with an understanding of the employees involved and provides transition strategies.

Employee & Customer Surveys

More than 70 percent of U.S. organizations today survey their employees, and the trend toward survey use is increasing. Organizations conduct surveys to better understand the thoughts, attitudes, and behaviors of their employees and customers.The use of customized surveys can be a powerful management tool. Surveys provide real-time, relevant data, which can help you to make critical business decisions. Using survey results can help you:

  • Improve employee morale.
  • Retain your most valuable employees.
  • Evaluate the effectiveness of internal programs like benefits, compensation, career progression, and recognition.
  • Provide knowledge of key organizational capabilities.
  • Determine and assess the impact of rapid organizational change.
  • Assess customer satisfaction.

Our customized, secure, user-friendly, Web-based surveys empower you to collect the most valid and meaningful data. With the help of state-of-the-art measurement and analysis techniques, we then help you to develop strategies to enhance employee performance and improve overall customer satisfaction.

Our survey services include:

  • Employee Satisfaction and Benefit Surveys
  • Manager Effectiveness Surveys
  • New Hire Satisfaction Survey
  • Customer Satisfaction Surveys

“We couldn’t be more pleased with Knowledge Bank and the excellent support and knowledge your consultants have provided. Like most small companies, we do not have the expertise needed to properly manage HR. In very short order, Lillie came in and established herself as the “go to” person for all HR related issues, organized 20 years of files (“files” used loosely), took us to the next level in terms of HR technology and did it without forcing big company structure where it wasn’t appropriate. Like most other small businesses, I found it difficult to invest in HR management. I now consider it money well spent and am confident that the investment will not only save me money in the long run but also provides for a much needed structure from which we can grow. Thanks for providing such talented, knowledgeable and caring professionals.”

Tom Donaldson
President, SugarOak Holdings

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